Activity Management
When to use this screen
Search staff/system activity logs for “who clicked what.” Deeper HTTP/ops traces are Audit Center. Scheduler-only: Scheduler Activity Logs.
Who can open it / who to ping
- Open: Activity log manage. This is read-heavy; ping security if you are investigating a staff member (do not screenshot PII into Slack).
Find the record
Open Admin → Reporting & Logs → Activity Management. Search, then open the detail drawer.
Happy path
- Filter by user/action/date.
- Open the event.
- If you need request bodies or pipelines, escalate to Audit Center / Automation Control — do not guess.
Action catalog
| Action | When to use | Customer impact |
|---|---|---|
| List / detail | Audit a support action | None (read-only) |
If this fails
- Empty: date range or the action was not audited (check Audit Policies).
- Do not paste tokens or PII from logs into tickets.