Live Data Order Management
When to use this screen
Same order desk filtered to live-data / market-data subscriptions. Use when the ticket is CME live data, not an evaluation account purchase.
Who can open it / who to ping
- Open: Live orders manage.
- Ping billing for recurring live-data fees; ping User Management TVT market-data tools if Tradovate data is the issue rather than the FFF order.
Find the record
Open Admin → Operations & Orders → Live Data Order Management. Same filters as orders, live-data scoped.
Happy path
- Find the live-data order.
- Confirm payment vs entitlement.
- Cancel or repair with billing if they were charged twice.
Action catalog
| Action | When to use | Customer impact |
|---|---|---|
| Same as Order Management | Repair/cancel live-data SKUs | Entitlements follow the order |
If this fails
- Trader has live data on TVT but no FFF order: they may have been granted via User Management market-data add — do not create a duplicate order.
- Cancel live-data subscription also exists from User Management for a user-wide cancel — different blast radius.