Pending Registrations
When to use this screen
Use this for people who started signup but are not a full trader yet (stuck verification, pending admin approval). Do not use User Management — they will not be in that list until registration completes.
Who can open it / who to ping
- Open: Trader manage (same door as User Management).
- Ping support for “I never got the email”; ping fraud if the email/phone looks recycled.
Find the record
- Open Admin → Account Administration → Pending Registrations.
- Search the email from the ticket.
- Review status and available registration actions on the row.
Happy path
- Find the pending record by email.
- Choose the registration action the ticket asks for (approve / reject / resend — as shown on the row).
- If they become a trader, look them up on User Management going forward.
Action catalog
| Action | When to use | Customer impact |
|---|---|---|
| List / inspect | Ticket “I can’t log in after signup” | Shows where they are in the funnel |
| Registration POST actions | Approve, reject, or progress the pending record as the UI offers | Completes or blocks signup; they still need to finish trader onboarding |
If this fails
- Not found: they may already be a trader (User Management) or used a different email.
- Approving a clearly fraudulent email: stop and ping fraud — this screen does not replace KYC.