Promotions
When to use this screen
Campaign calendar for sales: drafts, scheduled, active, history. Hidden when the promotions flag is off (the module 404s, not just the sidebar). Coupon codes still live on Coupon Management; this is the sale wrapper around them.
Who can open it / who to ping
- Open: Promotions view (plus feature flag promotions run enabled). If the sidebar item is missing, the flag is off or the role lacks Promotions view — ping engineering, do not 404-hunt.
- Ping marketing before activate / end-early / kill switch.
Find the record
Open Admin → Operations & Orders → Promotions, then the child view in the promotions nav.
Happy path
- Confirm the promotions flag is on (otherwise you get 404).
- Identify whether the sale is draft, scheduled, or active.
- Preview / simulate before activate.
- Activate only with marketing on the ticket.
Action catalog
| Action | When to use | Customer impact |
|---|---|---|
| Open dashboard | See what is live vs scheduled | Read-only |
| Go to campaigns / planning / runs | Work a specific sale | See child pages |
If this fails
- Sidebar missing / 404: flag off or no Promotions view.
- Two sales overlapping: use planning calendar before activate.
- Kill switch: if pricing looks globally wrong, use the promotions pricing kill switch (marketing + engineering) — do not edit fifty coupons by hand.