Promotion automations
When to use this screen
Workflows that auto-start or end sales (bindings, dry-run, health). Treat like Automation Control: dry-run first.
Who can open it / who to ping
- Open: Promotions view (plus feature flag promotions run enabled). If the sidebar item is missing, the flag is off or the role lacks Promotions view — ping engineering, do not 404-hunt.
- Ping marketing before activate / end-early / kill switch.
Find the record
Open Admin → Operations & Orders → Promotions, then the child view in the promotions nav.
Happy path
- Confirm the promotions flag is on (otherwise you get 404).
- Identify whether the sale is draft, scheduled, or active.
- Preview / simulate before activate.
- Activate only with marketing on the ticket.
Action catalog
| Action | When to use | Customer impact |
|---|---|---|
| Dry-run / health / readiness | Before enabling | None |
| Enable workflow | Hands-off sales | Can activate/end campaigns without a human click |
If this fails
- Sidebar missing / 404: flag off or no Promotions view.
- Two sales overlapping: use planning calendar before activate.
- Kill switch: if pricing looks globally wrong, use the promotions pricing kill switch (marketing + engineering) — do not edit fifty coupons by hand.