Reset User Password
When to use this screen
Use this when a trader cannot reset their own password (locked out of email, compromised inbox). Staff passwords are not this screen.
Who can open it / who to ping
- Open: User password reset manage.
- Ping security if the request came from a channel that is not the verified ticket email.
- After reset, tell the trader to sign in and change the password from Settings.
Find the record
- Open Admin → Account Administration → Reset User Password.
- Typeahead search username or email.
- Submit the admin reset.
- Deliver the new credential through the approved support channel only.
Happy path
- Verify the ticket identity (email on file matches the requester).
- Search and select the trader.
- Reset password.
- Instruct them to change it after first login.
Action catalog
| Action | When to use | Customer impact |
|---|---|---|
| Search | Confirm you have the right user | Typeahead only |
| Admin reset password | They cannot complete forgot-password | Sets a new password; old one stops working |
If this fails
- Search misses: they may be pending registration, not a trader yet.
- Do not send the new password in public Discord.
- Compromised email: reset, then ping security — consider forcing OTP on User Management.