Send Pass Account Email
When to use this screen
Manually send the evaluation-passed email for a user who passed but did not get the mail. Not a payout certificate.
Who can open it / who to ping
- Open: Accounts manage (same family as send-pass).
- Ping support lead — duplicate emails confuse traders. Confirm they actually passed.
Find the record
Open Admin → Reporting & Logs → Send Pass Account Email. Typeahead email, then pick the passed account.
Happy path
- Search email.
- Confirm the evaluation-passed account list is the right account.
- Send once. Tell the trader to check spam.
Action catalog
| Action | When to use | Customer impact |
|---|---|---|
| Lookup passed accounts | Confirm eligibility | Read |
| Send email | Missing inbox copy | They receive the pass email |
If this fails
- Empty passed list: they did not pass, or the account is demo.
- Already sent: sending again is a last resort.