Certificates
When to use this screen
Trader downloads payout and/or milestone PDFs. Hidden unless payout and/or achievement certificate flags are on. Legacy UI: Achievements.
Who can open it / who to ping
Feature-flagged. Support: if they passed but see nothing, check flags + Achievement Certificates admin.
Find the record
Rail Certificates. Filters All / Payouts / Milestones when both kinds exist.
Happy path
- Open Certificates.
- Filter if needed.
- Download. If empty after a payout, wait for staff send-job then retry.
Action catalog
| Action | When to use | Customer impact |
|---|---|---|
| Download payout / achievement | Proof |
If this fails
- Rail missing: flags off.
- Row missing: staff has not issued yet, or wrong account.