Compliance requests
When to use this screen
Respond to document requests (upload-intent → S3 → attach). Rail stays on Compliance.
Who can open it / who to ping
Traders with an open request. Ping compliance if they uploaded the wrong file type.
Find the record
From notices banner View requests, or /dashboard/compliance-requests.
Happy path
- Open the request.
- Respond in text if asked.
- Upload via the official button (presigned upload) — do not email IDs.
Action catalog
| Action | When to use | Customer impact |
|---|---|---|
| Respond | Text answer | Goes to review |
| Upload intent + attachments | Files | Stored for compliance |
If this fails
- Upload fails: file type/size. Retry; do not WhatsApp the ID.
- Staff cannot complete this as the trader from admin.