Messages
When to use this screen
Inbox of From the firm (security notices) and Things you need to do (KYC, payout checklist, compliance). Not chat with support — that is Help.
Who can open it / who to ping
Every trader. Badge on the rail is unacknowledged notices.
Find the record
Rail Messages.
Happy path
- Open Messages when the badge is non-zero.
- Acknowledge notices or complete the todo (KYC, compliance request).
- Support chat is Help & support, not this list.
Action catalog
| Action | When to use | Customer impact |
|---|---|---|
| Open notice drawer | Read / acknowledge | Same as Compliance |
| Open todo | KYC or compliance request | Deep-links |
If this fails
- Empty Messages but badge remains: refresh; if stuck, Compliance notices.
- No dedicated “messages API” — it composes notices + requests + KYC.